Privacy Policy for Platinum Energy Solutions

You have a right to be informed about the collection and use of your personal data.  Our Privacy notice provides information explaining our purposes for processing your personal data, our retention periods for that personal data, and who it will be shared with. We call this ‘privacy information’.

We will regularly review, and where necessary, update our Privacy Notice. Please check our website regularly to ensure you are fully up-to-date with how we deal with the information you have provided to us.

You have the right to access your personal data and supplementary information.  You are entitled to be told by us whether we (or someone else on our behalf) is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.

You can access the personal information we hold on you by writing to us at:

Platinum Assets and Developments Ltd, Lumley Court, 11, Chester-le-Street DH2 1AN.

Please note: We will require proof of identity before we show you your personal information in order to prevent unauthorised access.

Information will usually be provided within one month of receipt (unless stated otherwise and for specific reason) of a request and an initial request for your personal data will be responded to free of charge.

You can ask that we erase your personal data if you think we no longer need to use it for the purpose we collected it from you.

You can also ask that we erase your personal data if you have either; withdrawn consent of use of your information (if we originally asked for your consent to use your information);exercised your right to object to further legitimate use of your information; where we have used your data unlawfully; or where we are subject to a legal obligation to erase your personal data.

We may not always be able to comply with your request, for example where we need to keep using your personal data in order to comply with our legal obligation or where we need to use your personal data to establish, exercise or defend legal claims.

If you believe we should erase your data, you can ask us to do so either verbally or in writing.

We will respond to a request without undue delay and within one calendar month of receipt.

Please note: For any access request made that is deemed excessive or especially repetitive, we may charge a ‘reasonable fee’ for meeting that request. Similarly, we may charge a reasonable fee to comply with requests for further copies of the same information. (That fee will be based upon the administrative costs of providing the information).

You have the right to have inaccurate personal data rectified or completed if it is incomplete. If you have any concerns about the accuracy or completeness of your personal data, you can raise these with us either verbally or in writing.

We will respond to a request without undue delay and within one calendar month of receipt.

Please note: For any access request made that is deemed unfounded or excessive, we may charge a ‘reasonable fee’ for the administration costs of complying with the request.

You can object to any use of your personal data which we have justified on the basis of our legitimate interest, if you believe your fundamental rights and freedoms to data protection outweigh our legitimate interest in using the information. If you raise an objection, we may continue to use the personal data if we can demonstrate that we have compelling legitimate interests to use the information.

We will stop processing personal data for direct marketing purposes as soon as we receive an objection and this request will be processed free of charge.

You can ask that we restrict our use of your personal data in certain circumstances, for example:

• Where you think the information is inaccurate and we need to verify it;
• Where our use of your personal data is not lawful but you do not want us to erase it;
• Where the information is no longer required for the purposes for which it was collected but we need it to establish, exercise or defend legal claims; or
• Where you have objected to our use of your personal data but we still need to verify if we have overriding grounds to use it.

We can continue to use your personal data following a request for restriction where we have your consent to use it; or we need to use it to establish, exercise or defend legal claims, or we need to use it to protect the rights of another individual or a company.

If you would like us to consider restricting or suppressing your data, you can ask us to do so either verbally or in writing.

We will respond to a request without undue delay and within one calendar month of receipt.

Please note: We may refuse to comply with a request for restriction if we believe the request is unsupported or excessive, taking into account whether the request is repetitive in nature.  Alternatively, we may request a reasonable fee to deal with the request.  We will base the reasonable fee on the administrative costs of complying with the request. If we decide to charge a fee we will contact you promptly to inform you.

You have the right to data portability which allows you to obtain and reuse your personal data for your own purposes across different services. This right may apply in the following circumstances;

• You have provided the personal data to us
• Where the processing has been carried out based on your consent or for the performance of a contract and
• Where the processing is carried out by automated means.

If you would like to request a transfer of data to another organisation, you can ask us to do so either verbally or in writing.

We will respond to a request without undue delay and within one calendar month of receipt.

Please note: We may be unable to transmit the data directly to another organisation if this is not technically feasible.

Like any other website, Platinum Assets uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

We may use personal data we hold about you to help us identify, tailor and provide you with details of products and services from us that may be of interest to you. We have a legitimate interest in undertaking these marketing activities to help us improve the products and services we provide to you and to keep you up to date with relevant products and services.

We offer you the opportunity to receive information from us. If you have chosen to receive direct marketing information from us, we will normally send this by mail if we have your address but may choose to contact you via other methods such as email or telephone.

If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe.

If you consented to receive marketing communications when you registered for our website or services, you can tell us that you do not wish to receive any more by writing, with your full name, address and other contact details (to enable us to find your records), to:

Platinum Assets and Developments, Lumley Court, 11, Chester-le-Street DH2 1AN